I’ve owned both a Plantronics 510 Bluetooth headset and a Plantronics 520 Bluetooth headset.  The 510 was first critically damaged by the Peanut and then fatally wounded by the very same Peanut who also crushed my cell phone in an attempt to make a phone call.  The 510 was a great headset, comfortable, clear, good battery life.  I was hoping that the 520 would follow suit with the model line’s performance.  Unfortunately it is not as comfortable and not as clear, though lighter and has just as good battery life.

But this post is more about the Plantronics Headset One Year Warranty Service / Exchange / Replacement program.  It is excellent!  And no, Peanut did not touch the 520 :)  It’s been suffering from a worsening problem with clarity for a few months now.   Everything from information, to live help via chat, to forms are online and they had the replacement at my house 2 business days after submitting the online forms.  (They verify that the headset is within its 1 year warranty by a date code that is printed on the headset.)  The only matter of note is that the customer gets to pay the shipping to return the defective headset, which is fine, considering they send a brand new replacement. This level of customer service is rare these days.